Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience. To do so, we are actively working with consultants to update the website by increasing its accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

We are working to have the website conform to the relevant standards of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1. These standards and guidelines explain how to make web content more accessible for people with disabilities. We believe that conformance with these standards and guidelines will help make the website more user friendly for all people.

Our efforts are ongoing. While we strive to have the website adhere to these guidelines and standards, it is not always possible to do so in all areas of the website. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage, please contact WebsiteAccess@tenethealth.com so that we may be of assistance.

Thank you. We hope you enjoy using our website.

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Request Medical Records

Obtaining Medial Records Online: Check out our Patient Portal

Obtaining Medical Records in Person or by Fax

To obtain patient medical record, please visit the Medical Records/Health Information Management (HIM) office at the hospital you were treated. You must provide a release when requesting medical records. You may pick one up at the hospital or download a copy here:

The Health Insurance Portability and Accountability Act (HIPAA) requires certain information to be specified in the release form and that the form be signed and dated prior to the release of records. Only the patient or their legal representative may sign the release form and only the person named on the release may pick up the records. You must bring valid identification with you when picking up your records. There may be a clerical processing fee and a per page copy fee, as allowed by California State Law. Please allow 14 business days for processing your request. For more information, please contact the hospital’s HIM department:

HospitalPhoneFax
Desert Regional Medical Center(760) 323-6289(760) 323-6201
Hi-Desert Medical Center(760) 366-6145(760) 366-6241
JFK Memorial Hospital(760) 775-8044(760) 775-8054

If you are requesting the medical records of a deceased relative, you must bring in a certified death certificate. The medical record must indicate the name of the next of kin and identification must be verified before the deceased’s medical records will be released.