Recognize One of Your Heroes

Help us recognize those who go above and beyond.

Meet a Few of Our Heroes at Desert Care Network

You may have heard that crisis doesn’t make or break you, it reveals you. When COVID-19 appeared on the horizon, our teams were ready. We always knew that the doctors, nurses and staff at Desert Care Network came to work with compassion, support and expertise. What we’ve seen in the last few months is a true revealing of what it means to have a calling to the medical profession. Every day, we see tireless and selfless giving of care. We see sacrifice and perseverance to fight a ferocious enemy. And we see compassion and gratitude for the beauty in every victory.

Thank you to our team that makes us A Community Built on Care. We’re honored to share just a few of the stories of men and women who are making a positive difference.

Randall McCafferty, MD

Dr. Randy McCafferty is helping to coordinate Desert Care Network’s response to the coronavirus with the county of Riverside. A neurosurgeon, McCafferty served in the United States Air Force for over 30 years, retiring with the rank of Colonel. While serving as chief of medical staff for the Air Force’s Wilford Hall Medical Center, he led the organization’s effort in responding to the H1N1 virus. “These are unprecedented times,” McCafferty said. But he is confident that the healthcare workers on the front lines will help see our communities through the crisis. ”Don't be fearful in presenting yourself to the hospital," said Dr. McCafferty. "Not only nurses, not only doctors, but the administration as well is all working together cohesively to ensure your safety." Thank you, Dr. McCafferty, for everything you do to care for our community in this time of need. #HeroesWorkHere

Ella Crowe, RN

Ella Crowe is a nurse serving in Labor and Delivery at Hi-Desert Medical Center in Joshua Tree. Ella started out as a doula and then went back to school to train as a labor and delivery nurse. “For as long as I can remember, I have always wanted to be a care provider for women who are going through this transformative phase of their life,” Ella said. When she had her own children, it brought new depth and meaning to her care for patients. “I realized how much it mattered to have someone at your bedside who cared about you in a way that was outside of your family,” she said. During the coronavirus crisis, it is natural for an expecting mom to feel scared, she said. But the hospital is ready. “We are so prepared to take care of women during this time.” Thank you, Ella, for everything you do to care for our community in this time of need. #HeroesWorkHere

Chloe Rayos, RN

Chloe Rayos is a registered nurse who serves patients on the 3 Sinatra floor at Desert Regional Medical Center. Recently, she began caring for patients with COVID-19. “We’re just trying the best we can to make everyone feel safe and comfortable,” Rayos said. She became a nurse after being inspired by her mom, who is also a nurse at Desert Regional. As a child, Rayos volunteered and then trained right here in Palm Springs. “I’m living the dream,” she said. Every day, she approaches her work with the same level of dedication that she did when she started at the hospital. “We’re here, we’re prepared,” Chloe said. “If you need the help, we got you.” Thank you, Chloe, for everything you do to care for our community in this time of need. #HeroesWorkHere

Saeed Eskandari, MD

Saeed Eskandari is a hospitalist at JFK Memorial Hospital. He was the first doctor to care for a COVID-19 patient at JFK Memorial Hospital. “My doctor instincts kicked in and I decided I would be with him for his whole hospital stay,” Eskandari said. “After 20 years, I learned so many new things with just that one case.” As the Chair of Infection Control, half of his day is spent on ensuring that there is no spread of COVID-19. “If my mother was sick I would want her to come here,” he said. “I feel safer in the hospital than I do on the streets.” Despite the difficult circumstances, Eskandari said he feels privileged to serve. “As tragic as this situation is, I’m proud to be one of the doctors here taking care of patients.” Thank you, Dr. Eskandari, for everything you do to care for our community in this time of need. #HeroesWorkHere

Rosa Sanchez, RN

Rosa Sanchez is a registered nurse who has been serving in the Emergency Department at JFK Memorial Hospital for 10 years. “Every day is new,” Rosa said. “It changes minute to minute.” Now, that involves being prepared to care for COVID-19 patients. Safety precautions have been key, with reduced visitation, screening of patients before they arrive at the emergency room, masks for all patients and employees, and other changes in procedures. “We are here 24/7 and we are going to protect you and the community,” Rosa said. “Don’t hesitate to come in.” Thank you, Rosa, for everything you do to care for our community in this time of need. #HeroesWorkHere

John Posada, Plant Operations

image of John PosadaJohn Posada is a maintenance technician in the plant operations department at Hi-Desert Medical Center. He and his team have worked to prepare the hospital for a possible surge of COVID-19 patients. One of the key components is converting regular hospital rooms to negative-pressure rooms. We feel very proud of our work and that we’re helping our community,” John said. “They feel that we’ve got them 100 percent.” To him, the best part of the job is working with his team. “Everybody brings energy, they are hard workers…It’s a big family.” Thank you, John, for everything you do to care for our community in this time of need. #HeroesWorkHere

Gordon Jackson, Plant Operations

image of Gordon JacksonGordon Jackson is a maintenance mechanic in the Plant Operations department at Desert Regional. He and the wider plant operations team have worked around the clock to prepare the hospital for any potential surge of COVID-19 patients. From setting up disaster tents to installing additional hand sanitization stations, Jackson is ready to lend a helping hand. “I feel like I’m pretty good working with my hands,” he said. “I like to fix things.” Before serving in plant operations, Jackson worked in the Environmental Services department that helped to keep the hospital clean. “In my opinion, we’re definitely prepared here [for coronavirus],” he said. Thank you, Gordon, for everything you do to care for our community in this time of need. #HeroesWorkHere

Richard Velazco, Plant Operations

image of Richard VelazcoRichard Velazco is an AC and refrigeration specialist in the Plant Operations department at Desert Regional Medical Center. He has been deeply involved in the team’s efforts to prepare the environment of the hospital for the COVID-19 crisis. In particular, Velazco assisted in converting patient rooms to negative pressure rooms. “It’s almost like a vacuum and relies on a HEPA filter,” Velazco said. “We’re just trying to get ahead of the curve.” The team’s goal: have as many as 100 rooms available. With more than 15 years experience in AC and refrigeration, Velazco has worked in everything from residential to commercial AC systems. “You don’t work a day in your life if you love what you do,” he said. Thank you, Richard, for everything you do to care for our community in this time of need. #HeroesWorkHere

What Our Patients Are Saying

Every day, we have opportunities to see patients improve their quality of life. And it’s also gratifying to see what patients have to say about their experience with us. Below are some of the comments from Patient Satisfaction Surveys. Thank you for your support for our Community Built on Care.

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.

Desert Regional Medical Center

The staff and the nurses are very nice, respectful and are knowledgeable in everything they do. The doctors and nurses make it to the point to ask if you're ok, and I think that's what I love about the hospital. Desert Regional is probably is one of the best hospitals I know.

Hi-Desert Medical Center

The doctor and all the staff were wonderful and my experience could not have been better.

Staff and doctors were courteous and made sure I was as comfortable as possible. They kept me up to date on the results of the tests and got me discharged in a reasonable amount of time.

John F. Kennedy Memorial Hospital

Dr. Lee was very helpful, communicated well and made us feel satisfied.

Overall, I was impressed with the care and courtesy of doctors and staff. 

My nurse was awesome! He was constantly checking on me and went out of his way to bring me pillow and blanket without me asking.

Thanks to Dr. Reese, he literally saved my life.

Everyone was extremely nice and showed concern. Even the person who admitted me checked on me later to make sure I was feeling better.

Thank you for all you do. It was a great experience and everyone was very professional.

All the nurses, doctors and the entire team were perfect. The nurses were very nice, very courteous and always listened when I called them.

Thank you to the team for their help. I would recommend John F. Kennedy Memorial Hospital.