nurses with heart hands

When Minutes Matter, Choose Desert Care Network

Important Information for Kaiser Members and our Community

Desert Care Network has been forced out of network by Kaiser, effective October 1, 2021. Our three hospitals provide quality care close to the largest and fastest growing cities in the Coachella Valley and high desert communities of California. Our network includes:

  • Desert Regional Medical Center (DRMC) in Palm Springs, located just south of the Coachella Valley’s fastest growing city of Desert Hot Springs and close to Cathedral City and Palm Desert.
  • JFK Memorial Hospital (JFK) in Indio, which is the Coachella Valley’s largest city and minutes away from key cities such as La Quinta and Coachella.
  • Hi-Desert Medical Center (HDMC) in Joshua Tree, minutes away from Joshua Tree National Park, serving the cities of Twentynine Palms and Yucca Valley. Hi-Desert is the only acute care hospital in the Morongo Basin region.

A termination as the first form of engagement indicating that you will not be considered in-network is not a negotiation; rather, a negotiation should be a back and forth in good faith with the best interests of patients at heart.

Following the abrupt terminations of DRMC and JFK, HDMC was forced to end its agreement due to Kaiser’s continued contractual breaches. Additionally, Kaiser cut off in-network access to hospitals where HDMC patients are transferred if higher levels of care are needed.

During the upcoming open enrollment season, choose a health insurance option that includes Desert Care Network. Minutes matter when it comes to your health.

This impending network disruption is a direct result of Kaiser’s actions. While we attempted to initiate negotiations in the summer of 2020, we were met with stonewalling and delays for months. We were then delivered termination notices for DRMC and JFK in 2021.

Additional Information

Preserve Access to a Comprehensive Network and Care Closer to Home

Kaiser has substituted Desert Care Network’s three hospitals with just one hospital that may be far from home and also lacks critical services. In many cases, Kaiser will now charge the same premium for a smaller network, disrupting trusted physician-patient relationships. This will place undue financial burdens on families who may have no choice but to incur out-of-network costs to receive care from providers they know and trust.

While our emergency rooms will always care for you regardless of your health plan, Kaiser members will lose access to many services as of October 1, 2021.

High-Risk OB Services

We offer a Maternal Fetal Medicine Center with Joint Commission Perinatal Care Certification for care and monitoring of high-risk pregnancies. In addition, DRMC is the only local provider of OB care for deliveries or complications that take place prior to the 32-week mark of pregnancy. Our highly trained nurses and staff provide expectant moms with compassion and extraordinary care during these critical life moments.

Intensive Care for Newborns

As a Level III facility, our neonatal intensive care unit at Desert Regional is the most advanced in the Coachella Valley. We care for some of the smallest premature and critically ill infants to help them get healthy and grow. 

Coordinated Cancer Care

The Comprehensive Cancer Center at Desert Regional was the first in the Valley to offer a Comprehensive Community Cancer Program recognized by the Commission on Cancer. Multiple doctors consult on each case to develop customized care in a unified setting. Desert Care Network provides breast imaging in Palm Springs, La Quinta and Joshua Tree to make sure residents in our community can easily receive regular screenings to protect against the most common cancer among women.

Trauma Care

Desert Regional is home to the only Level II Trauma Center from the Banning pass to the Arizona border. More than 600 helicopter flights each year land on our helipad, helping specially trained nurses and doctors serve the widest designated trauma region in Riverside County. JFK Memorial Hospital was recently designated a Level IV Trauma Center, bringing a higher level of service to residents of the Eastern Coachella Valley. Our clinical teams at all three hospitals work in coordination to ensure we cover the emergency needs of our residents.

Emergency Room Services

In addition to stroke care, our hospitals provide the community with speedy access for patients who experience heart attacks, fractures or other illnesses that require immediate treatment. For patients driving themselves, our website features an online check-in service to let nurses know you’re on the way.